Charlie Adams
Kindling the Flames of Excellence within your People
"Charlie performed at the 2008 annual Sales Rally for Meridian Title Corporation. One employees stated, 'Charlie is incredibly entertaining and his positive energy is instantly infectious.' Another wrote to me 'Charlie has given me fuel to use in my sales calls.'" Laura Francesconi, CFO, Meridian Title Corporation
"We asked Charlie to come in and re calibrate us on how important our customer is. His message contained sound advice, humor, and principles to help all of us focus on the importance to the customer! His stories and video clips were invaluable and conveyed a message that inspired all of us to think differently about the customer and ourselves! I would highly recommend Charlie to anyone wanting a passionate, sincere, genuine, funny guy who entertains but yet sends a message at the same time!" Rhonda Rogers, Customer Service Manager, Copperfield *******************************************************************
The Spirit of Customer Service! 5 Essentials for Customer Loyalty Organizations from Fairbanks, Alaska to Durango, Colorado to Elkhart, Indiana are bringing Charlie in to grow their people in the critical area of Customer Service. His ability to connect with audiences about the Spirit of serving customers has made this program a popular investment for companies and organizations of all sizes.
It was said best by a banker who approached Charlie a few minutes before a presentation of "The Spirit of Customer Service" at their Development Day. The banker said, "Charlie, most of us banks are about the same with products, prices and everything. It's going to come down to service. If we don't separate ourselves . . . ."
This keynote and training seminar is a MUST for organizations that want to separate themselves and create a stronger service culture.
Charlie achieved success in broadcasting across America because he made Customer Service his top priority. He personally interacted with over 100,000 customers over 23 years. He had no formal training in TV News. He was an Elementary Education grad. He learned the necessary skills of his trade and then put 5 powerful Customer Service Essentials into play. They are Essentials that can work in any organization!
His program pounds home a vital message: Top Quality Product plus Customer Service with Spirit leads to Loyal Customer.
In this valuable keynote or training seminar, Charlie will show your organization how to make your customers so happy that they lock their doors to other options because they are convinced there is nothing out there better than YOU!
He shares challenging insights on:
- WHY Customer Service is so important and why jobs depend on it
- The On Fire Attitude that has enabled one sales person to never lose a customer
- Why companies lose customers and what you can do to prevent it
- How to hire to make sure everyone you bring in has the Spirit of Customer Service
- Insights on how to keep the culture of Customer Service strong within your organization
- How to deeply care for and even love your customers
- Examples of how to separate yourself in your industry when it comes to Customer Service
- Ways to have FUN with Customer Service and take out the monotony of the work day
- Make-over ideas to make your work atmosphere one where Customer Service is always front and center
- Insights on how to greet and talk with your customers
- The importance of truly knowing your customer and how to get feedback from them that can help you
- Ways to turn customer complaints into customers that are even more loyal than before!
- The importance of RELIABILITY - an Essential every customer makes a priority
Charlie stays on top of the best Customer Service in the world as the host of the popular "Travels with Charlie" group travel for Edgerton's Travel. Edgerton's has been known as a gold standard in Customer Service since 1924. Charlie hosts inspirational group travel experiences to such locations as Italy, Alaska, Hawaii, Branson, Williamsburg, Colorado Rockies, and Ireland. His dedication to the customer is so strong that some travelers go with him three times a year. Along the way he studies the most successful Customer Service environments in these locations and shares fresh insights in his Spirit of Customer Service programs for companies.
PROGRAM TITLES:
The Spirit of Customer Service: 5 Essentials for Customer Loyalty Charlie went into Television News and Sports with a degree in Elementary Education. His philosophy was to learn the skills of broadcasting, but more importantly build his foundation on remarkable service to his customers. The result was thousands of loyal customers. After leaving Television News Charlie entered the Travel Industry where his Travels with Charlie trips have revolutionized group travel. Why? Customer Service. This seminar is designed to share the spirit of customer service. Tools are important, but when one has the attitude and approach of doing everything possible to please the customer, the benefits are unending.
Stoke the Fire Within: Ignite your Life! This keynote is built in forms of 30, 45, or 60 minutes. The 2 or 3 hour version is ideal for when you have half day, full day or multiple day events. "Stoke" kindles the flames of personal performance and accountability, team spirit, and a determination to feel like you can take on anything! This program is also ideal for launching conferences or ending them with just the right tone.
How to Build a Positive Attitude and KEEP the Darn Thing: This program drew a standing only room audience at the 78th Illinois Credit Union League conference at the Chicago Hilton in April of 2008. Charlie shares real life tools and methods that can help people stay as positive as possible in today's challenging world. Charlie shares video clips of the most inspirational people he covered in 23 years of broadcasting - people that were able to stay positive no matter what in life! Audiences leave this seminar with better mindsets. That benefits the organization.
"Great things happen with a knowledgeable speaker and a well presented seminar. Your conference ratings were excellent. 6.48 on a 7.0 scale for 'How to Build a Positive Attitude and Keep the Darn Thing.' 87% want it back next year. We are getting wonderful feedback from the CUES luncheon that you keynoted!" Drew Kayvani, Education Program Developer, Illinois Credit Union League annual conference
CLIENTS INCLUDE:
- National Association of Mutual Insurance Companies (morning keynote, Philadelphia Marriott Downtown 2008)
- Securitas Security Services (closing keynote at 2008 Leadership Conference - Houston)
- The Sterling Group (closing keynote at Teambuilding Conference)
- University of Alaska-Fairbanks (two 1/2 day program for staff 2008)
- Lafayette Saving Banks (three 2 hour sessions at annual Development Day 2008)
- Meridian Title (2008 Regional Teambuilding Conference)
- RSM McGladrey Accountants (2008 Embracing Change Retreat)
- McDonald's 2008 Administrative Development Conference - Chicago
- The University of Notre Dame (MBA School)
- Worknet, Inc (Kickoff Retreat 2008)
- Black Hawk College (Staff Development Day 2008)
- Copperfield (Customer Service seminar)
- Alabama SADD (2008 conference closing keynote - Montgomery)
- Forest River R.V. (Leadership retreat)
- I/N Kote I/N Tech Steel (8 training sessions for 450 employees)
- Michiana Medical Office Manager's Association (Annual conference, midday keynote)
- Collins and Company Real Estate (Winter Party/Awards night)
- North Montgomery School Corporation (annual Teacher Appreciation)
- Mid-Cities Supply Company (Employee recognition celebration)
- Upward Awards Night
- Indiana Vital Records Association (Annual conference, keynote)
- Durango (CO) Chamber of Commerce (Customer Service seminar, Positive Attitude Seminar)
- Elkhart (IN) Chamber of Commerce (2008 Customer Service seminar)
TESTIMONIALS FROM CHARLIE ADAMS PROGRAMS:
"Charlie's keynote at our IVRA conference in Indianapolis was awesome! No other words can describe him. The hilarious stories and video clips were priceless and they were always accompanied by a team building message. Before the event he contacted me several times and took a lot of time getting to know our association. I would highly recommend Charlie to anyone wanting a genuinely warm and funny guy who entertains and yet sends a message at the same time." Nancy Grantz, IVRA Conference planner
"The impact to his listeners is immediate and causes them to stop and think about their own potential and self-worth. He excites and inspires his listeners to believe in themselves and helps them to realize that their dreams are within reach." Judy Jones, Software Developer, AFC Computer Services, Birmingham, AL
